Frequently Asked Questions
Ordering & Shipping
How quickly will my order ship?
Orders placed before 11:00 AM Eastern Time are typically processed and shipped the same business day. Orders placed after 11:00 AM generally ship the next business day. Processing times may vary during holidays or unusually high order volume.
How much does shipping cost?
Standard shipping is FREE on orders of $150 or more. Orders under $150 ship for a flat rate of $7.95.
Do you offer expedited shipping?
Expedited shipping may be available at checkout depending on the product and destination.
Where do my boots ship from?
Most orders ship directly from our manufacturer or authorized distribution partners to provide the widest selection and freshest inventory.
Why did my order arrive in multiple packages?
Items from different manufacturers or warehouses may ship separately. Tracking information will be provided for each shipment.
How do I track my order?
A tracking email is sent once your order ships. You can also view order status from your account.
Can I cancel or change my order?
Because orders are processed quickly, changes or cancellations are only possible before fulfillment begins.
Do you ship internationally?
At launch, Frontline Workwear USA ships within the United States only.
What happens if my package is lost or damaged?
Contact Customer Care as soon as possible and we’ll work with the carrier to resolve the issue.
Returns & Exchanges
What is your return policy?
Most new, unworn merchandise may be returned within 30 days of delivery for a refund or exchange. Footwear must be unworn, returned in the original manufacturer’s box with all packaging and tags, and tried on indoors only.
Who pays for return shipping?
Frontline Workwear USA provides a prepaid return shipping label for eligible returns and exchanges.
Will my original shipping charge be refunded?
No. Original shipping charges, when applicable, are non-refundable.
Do you charge a restocking fee?
No. We never charge a restocking fee on eligible returns. Visit our Returns page for more information on eligibility.
How long does it take to receive my refund?
Refunds are processed promptly after inspection and credited to the original payment method. Your bank may require additional processing time.
What if I receive the wrong or damaged item?
Contact us immediately with photos if applicable and we’ll make it right.
Sizing & Products
How should work boots fit?
They should fit snugly around the heel with room to wiggle your toes comfortably.
Should I order my normal shoe size?
Most customers do, but sizing varies by manufacturer. Check the product page sizing guidance.
Do work boots require a break-in period?
Some premium leather boots do, while many athletic-style work shoes are comfortable immediately.
Do you sell wide-width boots?
Yes. Many brands offer wide and extra-wide options.
What if I'm between sizes?
Our Customer Care team is happy to help you choose the best size.
Safety Footwear
What is the difference between steel toe and composite toe?
Steel toes provide maximum protection; composite toes offer similar protection without metal and are lighter.
What does ASTM Certified mean?
It means the footwear meets nationally recognized workplace safety standards.
What does EH-rated mean?
EH stands for Electrical Hazard and helps reduce the risk of electrical shock under certain conditions.
What is slip-resistant footwear?
Slip-resistant footwear improves traction but cannot eliminate the risk of slipping.
What's the difference between waterproof and water-resistant?
Waterproof footwear is designed for prolonged exposure to water, while water-resistant footwear repels light moisture.
Warranty & Care
Are your boots covered by a warranty?
Most products are covered by the manufacturer’s warranty against defects. Coverage varies by brand.
How should I care for my leather boots?
Clean and condition leather regularly following the manufacturer’s recommendations.
How long should work boots last?
Life expectancy depends on use, environment, and maintenance. Many workers replace boots every 12–24 months.
