Returns & Exchanges Policy

Effective Date: July 1, 2026

Our Promise to You

At Frontline Workwear USA, your satisfaction is our priority.

We know that buying work boots online can sometimes be challenging, and we’re committed to making the process as easy and worry-free as possible. If your purchase isn’t the right fit or doesn’t meet your expectations, our Customer Care Team is here to help.

Our goal isn’t simply to process returns, it’s to earn your trust and become your go-to source for work footwear for years to come.

Our Fit Commitment

Finding the right work boot matters. Comfort, safety, and fit are essential when you’re on your feet all day.

If your first pair isn’t the right size or fit, we’ll work with you to make it right. Whether that means exchanging for a different size, selecting another style, or helping you find a better option, our team is here to guide you through the process.

We believe buying boots online shouldn’t be stressful. That’s why we’re committed to making exchanges simple, convenient, and focused on getting you into the right pair as quickly as possible.

Return Eligibility

Most new, unworn merchandise may be returned within 30 days of the original purchase date.

To qualify for a return:

Merchandise must be new and unworn.
All original tags must remain attached.
Original manufacturer packaging, including the shoe box, must be included.
Items must be free of dirt, odors, excessive creasing, wear, or damage.

Once your return has been received and inspected, we’ll process your refund or exchange as quickly as possible.

Starting a Return

Returning an item is simple.

Visit our Returns Portal, enter your order information, and follow the step-by-step instructions to generate your return.

Customers within the contiguous United States may choose one of the following options:

Exchange

Need a different size or style?

We’ll provide a prepaid return shipping label at no additional charge. Once your return has been received and approved, we’ll ship your replacement promptly.

Return for Store Credit

If you’d prefer to shop for another item, choose store credit and we’ll provide your prepaid return shipping label free of charge.

Store credit is issued electronically and may be applied toward any future purchase from Frontline Workwear USA.

Return for Refund

If you prefer a refund to your original payment method, we’ll provide a prepaid, insured return shipping label for $7.95, which will be deducted from your refund.

Refunds are generally processed within 5-7 business days after your return has been inspected and approved.

For quick reference, here is how return shipping costs are determined based on the reason for your return:

Wrong size (exchange): FREE return
Refund: $7.95 deducted from your refund
Frontline shipping mistake: FREE
Manufacturer defect: FREE

We will provide a free, standardized return label, and all returns are shipped via UPS Ground. Once we receive and inspect the footwear, we will initiate your refund, minus any applicable deductions listed above.

Items Not Eligible for Return

The following items cannot be returned or exchanged:

Clearance merchandise
Final Sale items
Customized or personalized products
Open-box merchandise
Merchandise showing signs of wear or use

Employer Footwear Program Purchases

If your purchase was made through an employer-sponsored footwear program, additional guidelines may apply.

Employer programs may include:

Approved footwear lists
Maximum voucher amounts
Replacement schedules
Safety requirements
Exchange limitations

Replacement footwear must meet your employer’s program requirements.

If you have questions regarding your voucher eligibility or available balance, please contact your Human Resources department or our Customer Care Team.

Original Shipping Charges

Original outbound shipping charges are non-refundable unless the return is the result of our error or a verified manufacturer’s defect.

Packaging Your Return

Please help us protect your return.

If your order arrived in a manufacturer’s shoe box, do not use that box as the shipping container.

Instead:

Place the shoe box inside another shipping carton.
Secure the contents to prevent damage during transit.
Attach your return label to the outer shipping box.

Keeping the original packaging intact helps us process your return more efficiently.

Return Center Address

For reference only, your prepaid return label already includes the correct destination.

FLWWUSA Returns Center
2437 Laurens Road
Greenville, South Carolina 29607

Return Processing

Once your package arrives at our return center, most returns are inspected and processed within 5–7 business days.

You’ll receive an email confirmation once your refund, exchange, or store credit has been completed.

If you’re receiving a replacement item, we’ll also send tracking information as soon as it ships.