Shipping, Returns & Exchanges Policy
At Frontline Workwear USA, we want ordering safety footwear and workwear to be simple and worry-free. Whether you’re purchasing for yourself or through an employer safety footwear program, our goal is to get the right products to you quickly and make returns and exchanges as straightforward as possible.
Shipping Policy
Standard Shipping
We offer FREE standard shipping on orders of $150 or more within the contiguous United States.
Orders under $150 are normally charged a flat $7.95 shipping fee.
Promotional Free Shipping: From time to time, Frontline Workwear USA may offer promotional periods during which FREE standard shipping is available on all orders, regardless of order value. When a free shipping promotion is in effect, the applicable shipping charge will be automatically waived at checkout, subject to any terms or restrictions associated with the promotion.
Orders placed before 11:00 AM are generally processed for shipment the same business day, provided the product is available and the order does not require additional verification.
Delivery times may vary depending on product availability, destination, carrier schedules, weather, holidays, and other circumstances outside our control.
Shipping Carriers
Frontline Workwear USA may ship orders using UPS, FedEx, USPS, or another qualified shipping carrier, depending on the product, destination, and fulfillment location.
Because some products may ship directly from our manufacturing or distribution partners, orders containing multiple items may arrive in separate shipments.
Delivery of Your Package
Unless signature service is specifically required, packages may be left at the delivery address provided with your order.
Carrier tracking information showing that a package was delivered to the shipping address provided at checkout will generally be considered confirmation of delivery.
Frontline Workwear USA is not responsible for packages that are lost, stolen, misplaced, or damaged after confirmed delivery by the carrier.
If you believe a delivered package is missing, please contact us promptly. We will make reasonable efforts to assist you in working with the shipping carrier to investigate the delivery.
Please Verify Your Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully verify the recipient’s name, street address, apartment or suite number, city, state, and ZIP code before submitting your order.
Additional shipping costs resulting from an incorrect or incomplete address, refused shipment, or other delivery issue caused by information provided with the order may be the responsibility of the customer.
If an undeliverable or refused shipment is returned to us or one of our fulfillment partners, any refund will be processed after the merchandise has been received and inspected. Actual shipping or carrier charges associated with the return may be deducted from the refund when the delivery problem resulted from incorrect or incomplete information provided by the customer.
Returns & Exchanges
Our 30-Day Return Policy
We want you to be comfortable and confident in the footwear and workwear you purchase from Frontline Workwear USA.
Eligible merchandise may be returned within 30 days of delivery for a refund or exchange, subject to the conditions below.
Footwear Returns
Shoes and boots must be returned in new, unworn, and resalable condition and should include the original manufacturer’s box and packaging.
We strongly recommend trying on footwear indoors on a clean, carpeted surface until you are certain about the fit.
Footwear that shows evidence of outdoor wear, jobsite use, dirt, excessive creasing, damage, alteration, or other signs that prevent it from being resold as new may not qualify for a refund or exchange.
Please do not use the manufacturer’s shoe box as the shipping box. Place the original footwear box inside an appropriate shipping carton or shipping bag when making a return.
Clothing Returns
Eligible clothing must be returned within 30 days of delivery in new, unworn, and resalable condition with original tags attached.
Items that have been worn, washed, altered, damaged, or otherwise used may not qualify for return.
No Restocking Fees
Frontline Workwear USA does not charge a restocking fee on eligible returns.
We believe returns should be straightforward, without unnecessary penalties or surprise fees.
Return Shipping Labels
Frontline Workwear USA will provide customers with a return shipping label for eligible returns and exchanges.
To request a return, contact Frontline Workwear USA or use our online return request process and follow the instructions provided.
Please use the Frontline-provided return label whenever possible so your return can be properly tracked and routed to the appropriate return facility.
Because Frontline works with multiple manufacturers and distribution partners, do not return merchandise to an address found on the original shipping carton unless specifically instructed to do so by Frontline Workwear USA.
Your return authorization will provide the correct return destination.
Original Shipping Charges
Original shipping charges are non-refundable.
If your original order was subject to the $7.95 shipping charge, that shipping charge will not be included in your merchandise refund.
Expedited shipping charges and other special shipping charges are also non-refundable unless the return resulted from an error by Frontline Workwear USA.
Exchanges
Need a different size, width, or style? We’re happy to help.
Eligible merchandise may be exchanged within the 30-day return period as long as the merchandise remains in new, unworn, and resalable condition.
If the replacement item costs more than the original item, the customer will be responsible for the difference in price and any applicable sales tax.
If the replacement item costs less, any applicable difference will be refunded according to the original payment method or employer footwear program rules.
Availability of replacement products cannot be guaranteed.
Refunds
Once an authorized return has been received and inspected, approved refunds will generally be issued to the original method of payment.
Please allow several business days after your return arrives for inspection and processing. Your bank or credit card company may require additional time before the refund appears on your account.
For purchases made through an employer-sponsored footwear or voucher program, refunds and exchanges may be subject to the specific terms of that employer’s program. Refunds associated with employer-paid purchases may be returned to the employer or original funding source rather than directly to the employee.
Cancellations
If you need to cancel or change an order, please contact Frontline Workwear USA as quickly as possible.
We will make every reasonable effort to accommodate your request.
Because many of our products are processed and shipped quickly – including products shipped directly from manufacturers or distribution partners – we cannot guarantee that an order can be changed or canceled once fulfillment has begun.
If an order has already shipped, it will need to be handled according to our standard return policy.
Defective, Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact Frontline Workwear USA promptly.
Whenever possible, please provide your order number, a description of the problem, and photographs showing the issue.
We will work with you and, when appropriate, the manufacturer to determine the proper resolution.
Depending on the circumstances, the resolution may include a replacement, exchange, refund, or manufacturer warranty claim.
Normal wear and tear, misuse, improper care, alterations, cuts, punctures, abrasions, jobsite damage, or use of a product for purposes for which it was not designed are not considered manufacturing defects.
Certain warranty claims – including some waterproofing or product-performance claims – may require evaluation directly by the manufacturer and will be handled according to the manufacturer’s warranty requirements.
Items That May Not Be Returnable
For health, hygiene, safety, or manufacturer reasons, certain products may be designated as final sale or non-returnable once opened, worn, or used.
These may include items such as:
- Socks
- Insoles and inserts
- Personal-use or hygiene-sensitive accessories
- Customized or personalized merchandise
- Special-order products specifically identified as non-returnable
- Merchandise marked Final Sale
Any return restrictions that differ from our standard policy will be identified on the applicable product page or communicated before purchase whenever reasonably possible.
Our Fit Commitment
Safety footwear has to do more than meet a standard – it has to fit the person wearing it.
That’s why Frontline Workwear USA encourages customers to try their footwear indoors before wearing it on the job.
If the size, width, or style isn’t right, contact us within 30 days while the footwear is still new and unworn. We’ll help you find a better option and make the exchange process as simple as possible.
Our goal isn’t simply to sell you a pair of work shoes or boots. We want you wearing footwear that fits properly, performs on the job, and helps keep you comfortable throughout your workday.
Need Help?
Questions about shipping, sizing, returns, exchanges, or an order?
Frontline Workwear USA is here to help.
Website: www.FrontlineWorkwearUSA.com
Please have your order number available when contacting us so we can assist you as quickly as possible.
Frontline Workwear USA reserves the right to update this Shipping, Returns & Exchanges Policy from time to time. The policy in effect at the time of purchase will generally apply to that order. Nothing in this policy is intended to limit rights or remedies that cannot legally be limited under applicable law.
